This week US technology company Dell notified its customers about a data breach involving their names and physical addresses. Dell believes the database accessed contains limited types of customer information related to brand purchases and that there is no significant risk to customers given the type of information involved, but the company acknowledged yesterday (May 9) that the data was accessed via I did. The portal also contains hardware and ordering information, including service tag, item description, order date, and related warranty information. According to Dell, the information does not include financial or payment information.
The US company, founded in 1984, said that after confirming the incident it “immediately implemented incident response procedures, commenced an investigation, took steps to contain the incident and notified law enforcement authorities”. Dell also hired a third-party forensics firm to investigate the case.
April 29Day, technology website Daily Dark Web posted an article saying hackers were selling access to a database believed to contain 49 million Dell customer records. The data includes information about systems purchased from Dell between 2017 and 2024, and the stolen information reportedly included full names and addresses.
What to do if you’ve been affected by Dell’s data breach
Dell sent an email to customers on Thursday, May 9, informing them that an internal investigation found that customer information was accessed during the incident. However, the company said it ‘does not believe there is a significant risk given the limited information affected.’
You read it correctly. Dell does not believe that unauthorized access by attackers to the names and physical addresses of the 49 million users exposed in the data breach poses a significant risk. The company signed off on a warning email suggesting people should always keep these tips in mind to help avoid tech support phone scams. If you notice any suspicious activity related to your Dell account or purchase, please immediately report your concerns to security@dell.com.”
The linked blog page, published in 2018, provides tips such as “If you receive a suspicious call, hang up immediately,” and “If an unsolicited call pressures you to act quickly, hang up.” However, it’s unclear why Dell is alerting people to the phone scam, as the company said no email addresses or phone numbers were included in the recent data breach involving the compromise of the physical addresses of 49 million Dell users.
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