Cisco Black Belt Academy has consistently placed a high value on the support track to ensure our partners’ smooth operations. With our unwavering commitment to service excellence, we are excited to introduce a new and enhanced support track for FY24.
This upgrade enriches all levels of the program with a deep understanding of the latest technological advancements. With these improvements, our goal is to provide our partners with the most advanced problem-solving skills and comprehensive know-how needed to overcome the challenges of today’s technology environment. Let’s take a closer look at what Black Belt support activation looks like.
Step 1: Basic Support Skills
- Self-diagnosis problems: Learning how to independently identify and solve common problems can save you time and resources.
- Preliminary steps before contacting TAC: Learn the essential steps to take before reporting a problem to the Cisco Technical Assistance Center (TAC).
- Cisco Smart Accounts and Licensing: A cloud-based service that helps customers manage their Cisco software licenses and entitlements. Cisco Black Belt Academy’s support track covers how to set up and manage a Smart Account and how to manage licenses using the Cisco Software Licensing Portal (SLP).
- Leverage Cisco Tools and Bots: Discover Cisco’s suite of tools and bots designed to streamline your support process.
- How to participate in TAC: Familiarize yourself with the process of engaging effectively using TAC on more complex issues.
Step 2: Intermediate Support Technology
- Product Portfolio (Architecture and Solution Introduction): Get a comprehensive overview of Cisco’s product architecture and solutions.
- Basic Troubleshooting: Build basic troubleshooting skills to solve common technical problems.
- Best Practices: Learn best practices for maintaining and supporting Cisco products.
- Demo Lab: Participate in interactive demo labs to reinforce your learning through practical application.
- Log monitoring and bug identification: Develop log monitoring and potential bug identification techniques.
Step 3: Advanced Troubleshooting and Solutions
- A deep dive into solving architectural problems: Explore advanced problem-solving techniques for complex architectural problems.
- Cross-architecture solutions: Learn how to solve problems that span multiple architectures and systems.
- Configuration Issues and Upgrades: Troubleshoot configuration issues and perform upgrades with confidence.
- Hands-on experience using CTF missions: Gain practical, hands-on experience with Capture the Flag (CTF) missions that simulate real-world situations.
The refreshed Support Track content for FY24 is designed to provide Cisco partners with a structured and comprehensive learning path that addresses both basic and advanced support needs. It integrates the latest technology trends and practical insights to help partners provide exceptional support to their customers and keep operations running smoothly.
Visit the Black Belt Academy today to explore new content and improve your troubleshooting skills. Stay ahead of the curve with Cisco’s latest support training and ensure you’re ready to tackle any challenge that comes your way.
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