Workers prepare packages at an Amazon same-day delivery fulfillment center on Prime Day in the Bronx, New York, U.S., Tuesday, July 16, 2024. Amazon.com Inc.’s Prime Day sales were up about 13% in the first six hours of the event compared to the same period last year, according to Momentum Commerce, which manages 50 brands across a variety of product categories. Photographer: Stephanie Keith/Bloomberg via Getty Images
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Amazon’s A technical issue with the checkout feature on Friday prevented customers from completing their purchases. The e-commerce site displayed an error message with a picture of a dog during the outage, according to what people were posting on social media.
Amazon relies on its own data center infrastructure to run its website. However, the company’s Amazon Web Services division did not report any technical issues while the checkout feature was down. AWS downtime can cause problems across the Internet, as many companies rely on the market-leading public cloud.
An Amazon spokesperson did not immediately respond to a request for comment.
Ahead of the long weekend in the United States, Amazon began promoting discounts on products as part of its Labor Day sale. But as some people pointed out on the X social network, the error prevented people from purchasing the discounted products.
X’s Amazon help account replied with a recommendation to contact the company.
Amazon warned investors that a technical incident could hurt sales and perceptions of the company’s products and services. Second-quarter sales were healthy at about $148 billion.
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