I won over 180 pools in the first 7 days of playing the game.
The game offers easy-to-achieve objectives, such as logging in 7 times in 45 days to get a ticket. Things like getting tickets to level up, some rewards were entered into your in-game mail account. All were granted through events and completing objectives.
And this is exactly how all games of this style promote their free tickets, Mihoyo made it very clear that the tickets were won in the game. It was clearly printed in the advertisement for the free pool, and not hidden on another website or deceptive in any way.
And I know that Siliconera’s original creator has talked several times about what Mihoyo’s intentions were and how these things work in the game, outside of news reports and having played other Mihoyo games.
They even say, “To be fair, you can get 180 free pools in Zenless Zone Zero. This is not false advertising.”
In this case, free means you didn’t spend any money and are generally excluded from certain types of content, such as daily rewards.
It is truly unsportsmanlike to question Mihoyo’s intentions in giving all players 10 draws when a minor bug only affected a small number of people, and to question Mihoyo’s intentions in giving players free draws when an update causes inconvenience to players is truly unsportsmanlike.
I remember playing an MMO where a few players exploited a bug that rolled back all players’ accounts for a week. No one exploited the bug, but they took no responsibility for spreading the bug, insulted people on the forums, and, worse, did not reward anyone.
Mihoyo is a company that respects its players more than any other gaming company I can think of.