Organizations across industries are leveraging Microsoft Azure OpenAI Service and Copilot services and capabilities to drive growth, increase productivity, and create value-added experiences.
The phrase “time is money” is generally credited to Benjamin Franklin in his 1748 essay “Advice to a Young Merchant.” Franklin was addressing the economic value of time, a concept that is becoming increasingly relevant today when discussing the impact of AI on business. AI is adept at processing and analyzing vast amounts of data much faster than the human brain, enabling faster, more informed decisions. Leaders who embrace AI now and take action to understand it, experiment with it, and imagine how it can solve difficult problems will run companies that thrive in an AI world.One From automating routine tasks to providing deep insights through data analytics, AI technologies help businesses make faster, more informed decisions, enabling growth and competitive advantage.
Azure OpenAI Service
Power business efficiency
10 Ways AI Accelerates Business Efficiency
- Automate repetitive tasks: AI can handle routine, repetitive tasks like data entry, calendar management, and email sorting.
- Real-time data analysis: AI algorithms analyze massive amounts of data in real time, providing immediate insights and enabling businesses to make data-driven decisions faster.
- Predictive analytics: AI can predict trends and behaviors based on past data, allowing businesses to anticipate market changes and customer needs more quickly.
- Customer Support Chatbot: AI-based chatbots provide immediate customer service by responding to inquiries and resolving issues without human intervention.
- Supply Chain Optimization: AI can predict demand, optimize inventory levels, and streamline logistics.
- Fraud Detection: AI systems can analyze transaction patterns and identify anomalies in real time, enabling rapid detection and response to fraudulent activity.
- Personalized Marketing: AI can tailor marketing campaigns to individuals’ preferences and behaviors, driving faster engagement and conversion rates.
- Enhanced Recruitment Process: AI can review resumes, conduct first-round interviews, and find the best candidates faster than traditional methods.
- Process Automation: AI-powered robotic process automation (RPA) can execute a wide range of business processes, from financial transactions to regulatory compliance, faster and with less errors.
- Product Development: AI accelerates product development cycles by simulating different design scenarios, optimizing prototypes, and predicting performance outcomes.
Below, we’ll look at three Microsoft customers who are accelerating their businesses with Azure OpenAI Service.
- Akbank helps employees search 10,000 records in seconds with Azure OpenAI service
Akbank, one of the largest banks in Turkey, has significantly improved its customer support operations by integrating Azure OpenAI Services. Previously, customer agents had to search through a vast knowledge base of 10,000 articles to find the right answer, but now they interact with an AI chatbot that generates the right answer with 90% accuracy. This integration has saved three minutes per interaction, improving both the quality and accuracy of the support provided. Akbank has also integrated proactive suggestions into the chatbot, enabling agents to respond faster and continuously improve customer support. - Delivering Services to Customers 78% Faster: VOCALLS’ Voicebot Dramatically Speeds Up Call Processing with Azure OpenAI
VOCALLS, a telecommunications company based in Prague and London, leverages Microsoft Azure AI technologies to support its customer service with AI-based voice bots. Specializing in conversational AI solutions, VOCALLS automates over 50 million interactions each year, improving the customer experience for companies like Estafeta. Estafeta, a Latin American logistics pioneer, has seen a 78% reduction in average handling time and a 120% increase in call responses since deploying VOCALLS’ voice bot Beatriz. The voice bot provides immediate support, eliminating wait times and increasing customer satisfaction. - RepsMate leverages Azure’s AI superpowers to help enterprises build super agents.
As part of the Microsoft for Startups program, RepsMate has gained traction in Eastern Europe by leveraging Microsoft’s network, support, and Azure Marketplace. Powered by AI and data analytics, RepsMate’s solution has led to significant efficiency gains, reducing average handling time by 12%, chat time by 20-30%, and improving first call resolution by 5-10%. RepsMate has also automated up to 25% of interactions with predefined responses, improving both speed and accuracy. And by strategically leveraging Microsoft’s full suite of technologies, RepsMate has been able to learn from large data sets faster and avoid unnecessary costs, further increasing efficiency.
A faster, more efficient future
Case studies like Akbank, VOCALLS, and RepsMate demonstrate the impact of AI on business speed and productivity. By integrating AI solutions like Microsoft Azure OpenAI Service, businesses can make faster decisions, optimize processes, and better support customer experiences. As businesses continue to adopt and innovate with AI, they are better positioned to meet the needs of a rapidly evolving market.
Our Commitment to Responsible AI
Organizations across industries are leveraging Microsoft Azure OpenAI Service and Copilot services and capabilities to drive growth, increase productivity, and create value-added experiences. From driving healthcare innovation to streamlining manufacturing operations, our customers trust that their data is protected by strong privacy and data governance practices. As customers continue to expand their use of our AI solutions, they can be confident that their valuable data is protected by industry-leading data governance and privacy practices on the most trusted cloud in the market today.
Microsoft has a long-standing practice of protecting customer information. Our approach to responsible AI is built on privacy, and we are committed to upholding our core values of privacy, security, and safety in all of our AI products and solutions.
Getting started with Azure OpenAI services
One Harvard Business Review, Building a Winning AI Strategy for Business, July 14, 2023.
